Legal

Terms of Service

Effective May 16, 2026

These Terms of Service (the “Terms”) govern your access to and use of Perennial, the application available at app.perennial.design(the “Service”), operated by Perennial (“Perennial,” “we,” “us,” or “our”).

By creating an account or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 16 years old to use the Service, and you must have the legal capacity to enter into a binding contract in the jurisdiction where you reside. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, in which case “you” refers to that organization.

2. Your account

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate, complete, and current information when you register;
• Keep your password confidential and not share your account with others;
• Notify us promptly at security@perennial.design if you suspect your account has been compromised.

We are not liable for losses resulting from unauthorized use of your account that arises from your failure to follow these requirements.

3. Subscription & fees

The Service is currently offered in beta, and some features may be provided free of charge. We may introduce paid plans, usage limits, or add-on features in the future. If we do, we will give you advance notice and the opportunity to choose whether to subscribe before any charges apply.

If you subscribe to a paid plan, you authorize us (and our payment processor) to charge the payment method you provide for all applicable fees and taxes. Unless otherwise stated, subscriptions renew automatically at the end of each billing period until you cancel. You may cancel at any time from Settings → Billing; cancellation takes effect at the end of the then-current billing period and refunds for partial periods are not provided unless required by law.

4. Acceptable use

You agree not to:

• Use the Service in violation of any applicable law or regulation;
• Upload, store, or transmit content that is unlawful, infringes another’s rights, is defamatory, harassing, hateful, or sexually exploitative of minors;
• Attempt to gain unauthorized access to the Service, other users’ accounts, or our infrastructure, or to interfere with the integrity or performance of the Service;
• Reverse-engineer, decompile, or otherwise attempt to derive the source code of any component of the Service, except to the extent applicable law expressly permits;
• Use automated means (bots, scrapers) to access the Service in a way that imposes an unreasonable load, except for accessing your own data through our public API;
• Resell, sublicense, or commercially redistribute the Service or any part of it without our written permission;
• Use the Service to send unsolicited commercial messages, phishing attempts, or malware.

5. Your content

You retain all ownership of any content you create, upload, or import into the Service (“Your Content”), including projects, notes, tasks, contact records, activity entries, files, invoices, and any output you save from your conversations with Ash.

You grant Perennial a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Your Content solely as necessary to operate the Service for you and to perform the features you have enabled. This license ends when you delete Your Content or your account, except to the extent that we are required to retain copies for legal compliance or have backups subject to normal rotation.

We do not use Your Content, or data we receive from any connected service, to train, fine-tune, or improve generalized or non-personalized AI or machine-learning models.

You are responsible for the legality of Your Content and for ensuring you have the rights necessary to upload it.

6. Connected services

If you connect a third-party service to Perennial (for example Google Workspace, Microsoft 365, Apple iCloud, a banking provider, a newsletter platform, or a social platform), you authorize us to access and process data from that service under the scopes you grant, as described in our Privacy Policy. Your use of each third-party service remains governed by that service’s own terms and privacy policy. We are not responsible for the availability, accuracy, or behavior of any third-party service.

7. Ash and AI-generated content

The Service includes an AI assistant (“Ash”) that can generate text, summaries, suggestions, and other content based on your prompts and on Your Content. AI output is probabilistic and can be incomplete, inaccurate, or unsuitable for a particular purpose. You are responsible for reviewing AI output before relying on it, publishing it, or using it to make decisions — particularly financial, legal, or medical decisions.

We do not warrant that AI output will be accurate, complete, original, or free from third-party rights claims. To the extent permitted by law, Perennial disclaims liability for any losses arising from your use of AI output.

8. Beta service

The Service is currently provided in beta. Features may change, break, or be removed without notice as we develop the product. We may identify specific features as experimental, which means they are subject to additional risk of error or data loss; you use such features at your own risk.

9. Intellectual property

The Service, including all software, design, branding, documentation, and content provided by Perennial (other than Your Content), is owned by Perennial or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal or internal business purposes.

You may submit suggestions, feedback, or ideas about the Service to us. We may use any such feedback for any purpose without obligation to you.

10. Suspension & termination

You may stop using the Service at any time and may delete your account from Settings → Account → Delete account. We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, if your use poses a security risk to the Service or other users, or if required to comply with applicable law.

Upon termination of your account by either party, your right to use the Service ends. Sections of these Terms that by their nature should survive termination — including Sections 5, 7, 9, 11, 12, 13, 14, and 15 — will continue to apply.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

We do not warrant that any third-party service connected to Perennial will be available, accurate, or behave in a particular way, or that data synced from any such service will be complete or timely.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PERENNIAL NOR ITS OFFICERS, EMPLOYEES, AGENTS, OR SUBPROCESSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE — WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US$100) OR (B) THE AMOUNT YOU PAID PERENNIAL IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above may not apply to you. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Perennial and its officers, employees, agents, and subprocessors from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of any third-party right.

14. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will revise the “Effective” date at the top and notify signed-in users in the Service or by email. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

15. Governing law & disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of or related to these Terms or the Service is the state and federal courts located in Kings County, New York, and you consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

16. Miscellaneous

These Terms (together with the Privacy Policy and any other notices we publish through the Service) constitute the entire agreement between you and Perennial regarding the Service and supersede any prior agreements on the same subject. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

17. Contact

Questions about these Terms can be sent to:

Email: legal@perennial.design
Postal:Perennial, 991 St. John’s Place #3B, Brooklyn, NY 11213, USA